Covid-19

Last update: 10th of August 2020

Dear Guest,

You deserve your 2020 Summer Vacations – We make it possible!

It is a different summer, but our smiles and our warm hospitality are the same!

In Asterias Village Resort, as we want to ensure the health and safety of our Guests and our Team, we kindly ask you to read carefully the below measures in order to prevent the spread of Covid-19:

Please note that these measures can be changed at any time (as the epidemic progresses), following the guidelines of the Hellenic Authorities, the European Health Organization and the Centers for Disease Control and Prevention.

Thank you very much for your understanding and for joining us in enjoying a safe place for all our Guests and for all our Team, too.

In the end, please remember the golden rules for Covid-19:

  • Individual responsibility
  • Social distancing, at least 1,5metre

Opening Date

The Asterias Village Resort is opening for the 2020 season on the 10th of July, given the official announcement of the Greek Government that all regional airports in Greece will re-open on the 1st of July.

For more information about the flights and the airports, you may visit the official website of the Hellenic Civil Aviation Authority.

In any case, as the epidemic progresses, changes may occur.

General Health and Safety measures

In the 42 years of operation of GIANNOULAKIS G. & A. S.A., our priority is the safety and protection of our Guests, Employees and Collaborators.
In the context of development regarding Covid-19 pandemic, and as per Instructions of the National Public Health Organization, we have developed a Crisis Management Plan, which aims to limit Covid-19 spread, as well as to protect our Guests, Employees and Collaborators

We are committed to complying with Prevention and Protection Instructions, according to the National Public Health Organization (E.O.D.Y.), the General Secretariat for Civil Protection (G.S.C.P.) and the European Centre for Disease Prevention and Control (E.C.D.C)

We provide our Personnel with continuous information and training for the safety of our Guests, Employees and Collaborators

We follow our Guests’ continuous information strategy for the prevention and protection against Covid-19 (Prevention  and Protection Instructions)

We establish specific procedures for regular cleaning and disinfection of rooms and common areas. We use only certified cleaning products and disinfectants, effective against Covid-19

More specifically:

Action Plan

We have developed an Action Plan, in case of any suspected coronavirus incident in our establishments, according to the National Public Health Organization’s Protocol (E.O.D.Y.)

Reception Area / Check-in and Check-out
The Greek Health Authorities have given instructions that require increased time between each check-out and check-in, in order to ensure that each room is thoroughly disinfected between stays, and that the space is adequately ventilated.

Also, at the Reception Area, all mandatory and optional measures instructed by the Greek Health Authorities will be followed. Thus:

  1. Check-In time is 15:00
  2. Check-Out time is 11:00
  3. Adequate doors and/or windows in the rooms for fresh air
  4. Hand sanitizing stations will be available for our guests
  5. Glass screen on the reception desk
  6. Markings on the floor (every 200cm) to delimit safe distances for queuing
  7. Disinfection of your key and magnetic card given to you, on arrival
  8. Option for electronic Pre-Check-In using your smartphone or tablet, days before your arrival
  9. Guests are strongly encouraged to make electronic transactions

Restaurant and Bar

We are happy as our Restaurant and Bar mainly comprise of outdoor areas. Nevertheless, we are obliged to keep a distance of 70cm to 170cm between tables, and no more than six people are allowed at one table. Thus:

  1. Increase of the tests for chemical and microbiological analysis, for the hygiene and safety of food, according to H.A.C.C.P. procedures for our Food and Beverage Departments
  2. Hand sanitizing stations will be available for our guests
  3. Markings on the floor (200cm) to delimit safe distances for queuing
  4. Breakfast Buffet (food and beverages) will be served at our “Cohillia” Pool Bar, and only by our catering staff
  5. Dinner will be served at our a la carte “Oliva” Restaurant and only upon reservation
  6. Tables will be sanitized between uses
  7. Guests are strongly encouraged to make electronic transactions
  8. No live performances and other thematic events will be held 

Notice (10/08/2020): The Hellenic Authorities have announced a new measure regarding the Operating Hours of Bars and Restaurants (from the 11th until the 23rd of August 2020): 07:00 – 24:00

Housekeeping

On arrival, your room will be thoroughly disinfected, following the official instructions of the Hellenic Authorities. Housekeeping will be less frequent and bed sheets with a maximum frequency every third day. Please inform our Receptionists if you don’t wish to clean your room during your stay. Towels will be changed according to your needs and only at the Reception Area.

Decorative items such as throw pillows and runners as well as shared items (e.g. hotel directories) will be withdrawn from your room. Thus:

  1. Room ventilation (with fresh air) before arrival
  2. Thorough cleansing and disinfection of room surfaces and equipment using a steam cleaner and approved chemicals
  3. Disinfection of high touch items (remote television and air condition controls)
  4. Withdrawal of decorative and reusable items
  5. Rooms are for guest-use only and visitors are not permitted in guestrooms

Swimming Pool

While you are enjoying the sun and our swimming pool, we will be closely monitoring the water parameters and take action if needed without you even notice it. Our swimming pool engine room is equipped with all the automated technology for doing that. However, we will monitor the water parameters manually as well.

At the swimming pool area there are also some social distancing quid lines (200cm distance between sunbeds in every direction) to be followed for preventing the spread of Covid-19. Thus:

  1. Frequent and continuous PH and Pool Chemicals measurement and recording
  2. Addition of pool chemicals when needed
  3. Swimming pool shower and provision of shower gel and shampoo
  4. Hand Sanitizing station next to the swimming pool shower
  5. Available pool towel at the Reception Area (payable)
  6. Limit of people inside the pool: 25 people maximum
  7. Disinfection of sunbeds and tables between uses
  8. Thorough cleansing and disinfection of surfaces and equipment using only approved chemicals

Notice: Inflatables are not allowed (ecxept inflatables for babies in the children’s swimming pool)

Kid’s Club

Unfortunately, our Kid’s Club (indoor) will be closed for Season 2020. However, the playground (outdoor) will be open

Shuttle Bus

Unfortunately, our Shuttle Bus service cannot be held for the season 2020

Employees’ Office

Frequent cleaning of our employees’ offices, paying attention to regularly – touched objects and surfaces

General Information for tourism in Greece in the Covid-19 era

  Spread Prevention Measures Protective Masks Hand Sanitizers
Heraklion Airport Yes Mandatory Available on Site
Boats / Ferries Yes Mandatory Available on Site
Archeological Sites Yes Recommended Recommended
Museums Yes Recommended Recommended
Organized Beaches Yes Optional Optional
Beauty Salons Yes Mandatory Available on Site
Public Transportation Yes Mandatory Recommended
Car Rentals Yes N/A N/A
Shopping Yes Mandatory Available on Site

Emergency Numbers
The European Emergency Number is 112.

For any Covid-19-related inquiries, dial 1135

Fines
The fine for not using a mask where is mandatory is €150

Cancellation Policies

We are constantly adjusting our booking policies in order to comply with the latest updates related to Covid-19, as well as any official travel restrictions or any protection measures announced by governments around the world. Our goal is to offer as much flexibility and comfort as possible in the travel plans

In detail:

  1. Direct – Individual Reservations – Magic Key Loyalty Program

(Bookings made directly with the hotel, from our websites, by phone or email)

  1. Existing and new bookings with arrival date until 15/06/2020
  • Free modification of the reservation in a similar or different period in 2020
  • Possibility to transfer the reservation for summer 2021
  • Refund for all types of reservations or price lists (non-refundable, flexible, package etc) in case of cancellation

It is valid up to 24 hours before arrival with the requirement that the modification or cancellation to be requested until June 15, 2020

Note: That amendment to an existing reservation will depend on availability and any price differences

For reservations with flexible rates and arrival date from 16/06/2020, there is the possibility of seven (7) days before arrival to cancel or modify without charges to apply

  1. Group Reservations (leisure, business, events & meetings)

(Bookings made directly with the hotel, from our websites, by phone or email)

  1. Existing and new Group reservations with arrival date until 15/06/2020
    • Free modification of the reservation in a similar or different period in 2020
    • Possibility to transfer the reservation for summer 2021
    • Refund in case of cancellation

Please note that amendments to an existing reservation will depend on availability and any price differences

The agreed cancellation policy applies to Group reservations with arrival date of 16/06/2020

For reservations made through Online Travel Agents (OTAs) or Travel Agencies, or Tour Operators, please contact the booking provider for information about their policies

Contact information:

Condian Hotels reservations@condianhotels.gr
Asterias Village Resort reservations@asteriasvillage.gr
Central Hersonissos Hotel reservations@centralhersonissos.com
Sergios Hotel reservations@sergioshotel.gr
Iro Hotel info@irohotel.com

Note:

The Greek Tourism Ministry has announced a new hotline that will provide answers for coronavirus (Covid-19) concerns of consumers, tourists, businessmen and tourism workers

The line will operate from 8am to 4pm, Monday through Friday and can be reached by dialing 1572

The hotline is administered by a special team of the tourism ministry who will record and answers questions on issues concerning Covid-19

The ministry aims to provide continuous information and support to the tourism market and also offer visiting tourists information on issues that may arise during their stay in Greece